Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

SUBSCRIPTIONS

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions automatically renew at the end of each subscription term. You may cancel or pause your subscription at any time using the links in your order confirmation emails or by logging into your account here: https://account.getbuddy.co/.

To avoid being charged for a renewal order, you must make changes to your subscription before the scheduled renewal date. Cancellation requests submitted after the renewal date cannot be guaranteed. Once an order has shipped, it cannot be canceled or refunded. See our refunds policy for more details on returns and refunds.

PRE-ORDERS

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled by emailing us at hello@getbuddy.co. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.