Refund policy

We have a 30-day risk-free guarantee, which means you may request a refund for any reason within 30 days of delivery of your first order. We’ll generally refund the full cost of one (1) 30-sachet box of Buddy, less discounts, shipping, and applicable taxes — no questions asked. All refund requests are reviewed on a case-by-case basis and remain subject to our review and approval, in our sole discretion. Just email us at hello@getbuddy.co to start the process. To be eligible for a refund, you’ll need the receipt or proof of purchase.

Please note: Our 30-day guarantee covers a maximum of one (1) 30-sachet box from your first order. We do not offer refunds on 6-month subscriptions or multi-dog orders. If you’re trying Buddy for the first time, we recommend starting with a single one-time purchase or 1-month subscription. Once you know Buddy is right for your dog(s), you can upgrade to a 6-month subscription or multiple monthly shipments.

REFUNDS

We will notify you once we’ve received and reviewed your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@getbuddy.co.

DELIVERY CONFIRMATION AND LOST PACKAGES

We ship all orders via trusted national carriers, including DHL, FedEx, UniUni, UPS, USPS, FedEx, and others. A shipment is considered fulfilled once it is marked “Delivered” by the carrier. If your order is marked as delivered but has not been received: 

  • Please first check surrounding delivery areas and allow 2–3 business days, as some carriers may scan packages as delivered prematurely.
  • If the package still does not arrive, contact the carrier directly to file a claim.

If the issue remains unresolved, you may contact us. We may, at our sole discretion, offer a one-time replacement at a discounted rate. Refunds are not issued for packages confirmed delivered by the carrier.

Important: We are not responsible for orders shipped to incorrectly entered addresses. If an incorrect address is provided at checkout, we cannot offer a refund or replacement.